At Nip From The Hip Ltd we are committed to protecting your privacy and security.
We will only use the information that we collect about you to process your order and to provide you with the best possible online service. Nip From The Hip Ltd will not disclose customer information to third parties.
The type of information we will collect about you includes:
- your name
- phone number
- email address
The information collected will be used for:
- providing you with information about your order
- providing you with information about our promotions, events and recipes
- new product ranges if you give us the consent
- it may be necessary to share this information with relevant, trusted organisations when legally required to do so, e.g. in the case of a card fraud
We will never collect sensitive information about you without your explicit consent.
Nip from the Hip take your privacy very seriously and will only ever use your information to administer your account and provide the products and services that you have requested from us. We only collect information where it is completely necessary and with your consent.
The data held includes your contact details and order history to enable us to keep our supplier/customer relationship. ‘Consent’ is the legal basis for the processing of information and it allows us to maintain the performance of our contract.
We respect your right to access the data that we hold about you and/or your company and will provide this information within one month of receiving a request.
We will never pass your information onto third parties and you can rest assured that our systems are fully encrypted to keep your information safe. We respect your right to withdraw consent at any time, so if you have second thoughts, just let us know.
With your permission, we may send you occasional email about our store, new products, promotions and other updates. We will not e-mail you in the future unless you have given us your consent. If you do opt-in to our email newsletter we will give you the chance to refuse any future marketing emails (by un-subscribing) from this service. The newsletter will be distributed quarterly throughout the year, keeping you up to date with forthcoming events, changes to product range and other matters of interest.
We use technology to track the patterns of visitors to our site. This can include using a “cookie” which is a small amount of data that would be stored on your browser.
The information collected in this way can be used to identify you and enable us to provide personalised features. Cookies must be enabled to purchase online in our store to embrace privacy and security related issues regarding your visit to this site.
By enabling cookie support on your browser, the communication between you and this site is strengthened to be certain it is you who is making transactions on your own behalf, and to prevent leakage of your private information. This information is not shared with any third parties and does not contain any personally identifying information or your card details.
Your credit card details are encrypted through the Payment Card Industry Data Security Standard which ensures the secure handling of card information by our store and its service provider. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Our website also uses the latest security authentication called “3D Secure” as an additional fraud prevention scheme while processing transactions. This service is provided by Sage Pay systems. It allows you to create and assign a password to your card that is then verified whenever a transaction is processed through any site that supports the use of the scheme. The addition of password protection allows extra security on transactions that are processed online.
By purchasing online you agree that your information is transferred to the United States. For more information regarding this, please visit http://www.export.gov/safeharbor/.
Age of consent
We will not sell alcohol to anyone who isn’t 18 years old or over. By placing an order with us you are confirming that you are at least 18 years old.
If you are buying our products as a gift then the recipient must also be over 18 years old.
If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the delivery is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the order.